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Dispute Resolution

If you are not satisfied with the quality of service provided by CloudTech Gambling B.V., you have several ways of resolving the issue:

Ask your question or submit your complaint directly to CloudTech Gambling B.V. Management by sending email to [email protected]. Please describe your question with all details you have and we will come back to you within 72 hours.

You can send a complaint directly to our licensing company Curacao eGaming: in order to do it please click the license icon at the bottom of this page - "File a complaint" or send a message to [email protected]

Players are also entitled to make a complaint with independent regulatory bodies:

The Company's process ends if the customer’s complaint remains unresolved eight weeks after The Company received it, or the customer and The Company reach a deadlock or final position in less than eight weeks. The Company will then write to the customer with a final letter to explain:

a. the final decision

b. that this is the end of the operator’s complaints process, and

c. how to escalate the complaint to an independent DR entity if the customer wishes to do so.

restriction

Fatbet provides eGaming services and it is officially licensed by Curaçao eGaming master gaming license nr.1668/JAZ. This website is owned and operated by CloudTech Gambling B.V., (company number: 162027) registered and regulated in Curacao with address in Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curaçao. European representative of CloudTech Gambling B.V. is TG CloudLab Company Ltd (HE 447213) registered at Peiraios 30,1st floor, office 1, Strovolus, 2023, Nicosia, Cyprus, which acts according to the Service Agreement, dated on the 18th of May, 2023.

In order to register for this website, the user is required to accept the General Terms and Conditions. In the event the General Terms and Conditions are updated, existing users may choose to discontinue using the products and services before the said update shall become effective, which is a minimum of two weeks after it has been announced.